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TOLL FREE: 1800 368 5056

Policy Overview

At Baja Fish Guide, we strive to provide a seamless and high-quality experience for all our guests. This Cancellation Policy serves as a guide to setting expectations for both our team and our guests, ensuring fairness and transparency. We recommend reviewing these terms carefully before finalizing your booking to ensure you understand our commitment to your adventure and your needs.

Refund Schedule

Cancellations made more than 30 days before the scheduled trip date are eligible for a full refund of the deposit, minus a processing fee of US$100.

30+ Days Advance

Cancellations within this window are eligible for a 50% refund of the total booking cost. Alternatively, the full amount can be applied as credit for a future trip within one calendar year depending on availability.

14 to 30 Days Advance

Cancellations made between 7 and 14 days prior to the excursion will receive a 25% refund. We recommended rescheduling to avoid loss of funds.

7 to 14 Days Advance

Cancellations made less than 7 days before the trip, or no-shows on the day of guiding, are non-refundable. This ensures our local guides are fairly compensated for their blocked time.

Less than 7 Days

Weather & Safety Conditions

The safety of our guests is our absolute priority.

Baja's coastal conditions can change rapidly, and we monitor forecasts closely to ensure every trip is safe and productive. In the event of adverse weather, port closures by the harbor master, or unsafe surf conditions, we will provide a full refund or prioritize rescheduling your trip.

Process & Contact

  1. Submit Request: Request has to be made in writing, including your trip dates and booking ID.
  2. Confirmation: Our team will review your request against the cancellation policy and will provide a written confirmation of the cancellation status within 24 hours.
  3. Refund Processing: Approved refunds are processed back to the original payment method within 5-7 business days.
  4. Contact Support:
    For urgent changes within 48 hours of your trip, please call our Toll Free number.
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